To: IT Department
From: Exponential Communication Limited, Trading as “Ovida”
Subject: Request to Whitelist Email, website and API Access
Version: 4.0
Date: 18 March 2025
Dear IT Department,
We are reaching out from Exponential Communication Limited, a B2B SaaS platform known as Ovida, that uses AI to help users master the critical communication skills that enable exceptional performers. We have recently partnered with your business, and would appreciate your assistance to ensure that your team have a smooth experience using Ovida. Ovida is a B2B SaaS platform, which your users will access via their browser. They can add contacts, book and conduct meetings in our secure video rooms, share those meetings with observers, and work with those observers to review the meetings.
We understand the importance of security and the measures organizations must take to protect their digital environment. In order for your users to access Ovida’s services, tey will need to be able to access our platform via their browser, and receive transactional emails from us. We are aware that the sudden increase in emails your users receive from our domain during our onboarding process may result in our emails being mistakenly flagged or quarantined by your email security systems. We are also aware that our API access may be blocked by your firewall. To prevent this and to ensure seamless onboarding of your users, we kindly request that you whitelist our emails and website as outlined below.
Our emails typically contain:
We ensure that all our emails are compliant with global email sending practices and include proper identification, unsubscribe options, and are free from malicious content.
Below are the details that may be required to whitelist our email domains and IP addresses in your email security system:
API Endpoints allowed origins: